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Frequently Asked Questions
Ferrycrossings-UK has listed below some of the most frequently asked questions. We hope these will answer your queries, but if not then please call us on 0871-222-8642.
Making a Booking
If I make an Internet Booking will I receive any tickets?
No, you will receive an on screen booking reference number which will also be sent to you by email. When you arrive at the port of departure you should present the booking reference number together with a photo ID and you will be given your tickets.
I will be travelling in a rental car. Can I book through the Internet as I don't know the make or registration number of the car?
Yes, just enter "Rental Car" in the Vehicle Registration fields and expected size of car e.g. small, regular, mpv etc. in the Make/Model fields.
Are bookings transferable to another vehicle?
Yes providing the dimensions are the same as the original.
I am trying to get a price going out with 2 people, and returning with just 1 person. Is this possible?
Due to limitations in the ferry operator reservation systems this cannot be done as one booking. However, it is possible to do it as 2 separate bookings. In this case, for example:
1. First booking for 1 person return
2. Second booking for 1 person single.
How do I know which ferry company I am booking with
Once you have made your booking you will receive your on-screen and email booking confirmation. This includes ferry operating company, port address, check-in time and other essential information. Also, if you look at the terms and conditions for your quotation/booking you will see the operators you have chosen for your routes.
Check In Procedure
How early do I need to get to the port before departure?
Your precise check-in time is detailed on your booking confirmation (on screen and in the email). However, as a guideline with most operators you need to arrive 60 minutes before for vehicle departures, 30 minutes before for foot passengers.
Credit Cards/ Debit Cards
Is my credit card number secure when I make a booking?
Yes, all online bookings are handled via a secure server which encrypts all your details into a format that cannot be recognised. This website uses Thawte SSL encryption technology - for more information please click here.
Foot Passengers
I would like to make a booking without a car. How can I do this?
To make a foot passenger booking please select 'Foot passenger' from the Vehicle dropdown at stage 2 of the booking process.
Pets
Can I take my pet (cat or dog) with me on the ferry?
Yes, but you will need to fill out a Pet Travel Scheme Declaration. These can be obtained from DEFRA - www.defra.gov.uk. Also, you will need to contact us at sales@ferrycrossings-uk.co.uk or on +44 (0)871-222-8642 to add the pet to your ferry booking (approximately £15 per pet, per route). Depending on the ferry operator and route, your pet may have to remain in the car for the duration of the crossing, with no passenger access.
Tickets
If I make an Internet Booking will I receive any tickets?
No, You will receive an on screen booking reference number which will also be sent to you by email. When you arrive at the port of departure you should present the booking reference number together with a photo ID and you will be given your tickets.
Ferry Crossings UK have the cheapest ferry prices on all routes and offer instant confirmation of your booking. Click here for a cheap ferry quotation.
Book your ferry crossing online with the following ferry operators:
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